We wanted to follow-up on our correspondence from earlier in the week to share the plans we are implementing this week to help with the congestion we experienced at the entrance gates prior to the UNI game.
We are removing the bars from the turnstile scanners to make it faster for fans to pass through the gates.
We will have additional customer service representatives on hand at the entrances to help individuals successfully tap or scan their tickets and deal with issues as they arise.
If a fan has a difficult time scanning/tapping their tickets, customer service representatives will escort the fan into the stadium and away from the entrance to resolve the problem, thereby keeping the turnstile readily available for the next customer.
We can also use your help. With anticipation of several political candidates within the stadium footprint throughout the day, arriving at the gates earlier will help avoid potential bottlenecks and ensure that all fans can enter the gates safely and efficiently. Most fans that arrived at the entrance gates last Saturday by 12:30 p.m. (30 minutes prior to kickoff) were able to move through the turnstiles without issue. We strongly encourage fans to begin entering the stadium at least 45 minutes prior to kick-off to best insure quicker entry.
In addition, all fans should have their tickets downloaded and added to their Apple or Google wallets to expedite the scanning process. Here are some helpful links to share the best way to do this (FAQ), as well as the proper way to use our new pedestals (cyclones.com/mobiletickets).
We are hopeful these simple steps will allow fans to enter the stadium smoothly and in plenty of time for kickoff.
