Finally got fed up with the bill increases. I called in (like I periodically do) and asked for a discount. They're currently offering the package we have at a $40/month discount to new subscribers. After talking with 3 different people and getting the same runaround, the retention person could only offer us a $20/month discount of what is now a full price bill. I cancelled and set the date out two weeks. If they come back with a better offer, I'll listen. But I'm going to explore my options as well.
We've been customers for 8 years, and they told me we'd owe an early termination fee (we had to re-up the contract when we got the Genie service last year). If we go through with the cancellation, there's no way I'm paying that.
We've been customers for 8 years, and they told me we'd owe an early termination fee (we had to re-up the contract when we got the Genie service last year). If we go through with the cancellation, there's no way I'm paying that.
