I had zero issues yesterday, but for those who did, maybe this will help.
Dear Cyclone Fans:
Thank you for cheering on the Cyclones to a season-opening win over UNI yesterday! Your support of our student-athletes, coaches and staff is greatly appreciated, and helps create a tremendous home field advantage.
Our goal is to provide you with an outstanding game-day experience every time that you enter Jack Trice Stadium. Unfortunately, we did not live up to that standard yesterday.
After successfully piloting 20 turnstile scanners at Gate 2 a year ago, the decision was made to expand their use this season to Gates 1 and 3. Unfortunately, the combination of many fans arriving closer to kickoff, our staff’s inability to help fans understand the technology, and the excessive heat, came together to create a perfect storm of poor customer service.
Please accept my apology for the inconveniences we caused for many of you yesterday. We do appreciate your understanding and patience as we work through improvements for this week’s game.
Go Cyclones!
Jamie Pollard
Director of Athletics
Iowa State University
Iowa State University Athletics | tickets@iastate.edu
1800 S. 4th Street, Ames IA 50011
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